Return and Refund Policy

Last Updated: [3 days]

At [Buy Loop], your satisfaction matters to us. If something isn't right with your order, we're here to make it easy. Please read our policy below to understand how returns, exchanges, and refunds work.

1. Return Eligibility

You may request a return if:

The item is unused, unwashed, and in its original condition with tags and packaging intact

The item was purchased directly from [Buy Loop]

The return request is made within the timeframe specified below

The item is not listed under our Non-Returnable Items (Section 6)

2. Return Timeframe

You may initiate a return within [7 DAYS] from the date of delivery. Requests made after this period will not be accepted unless the product is defective or damaged.

3. How to Initiate a Return

To start a return, please:

Email us at [buyloop911@gmail.com] or visit [RETURNS PAGE URL] with your order number and reason for return

Our team will review your request and share return instructions within [3 DAYS]

Pack the item securely in its original packaging and ship it to the address provided by our team

Please do not send returns without first contacting us, as unauthorized returns may not be accepted.

4. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within [REFUND PROCESSING TIME].

Please note that it may take additional time for the refund to reflect in your bank or card statement, depending on your bank's processing timelines.

If you paid via Cash on Delivery, refunds will be issued via [bank transfer/UPI/store credit], and we will contact you to collect the necessary details.

5. Exchanges

We offer exchanges for a different size or color, subject to availability, within [2 DAYS] of delivery.

To request an exchange, please follow the same process as returns and specify your preferred replacement item.

If the desired item is unavailable, we will offer a refund or store credit instead.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Please contact us within [3DAYS] of delivery at [buyloop911@gmail.com] with your order number and photos of the issue.

We will arrange a free replacement, exchange, or full refund, including any applicable return shipping costs.

We're committed to resolving these situations quickly, as we know it's not the experience you expected from us.

7. Non-Returnable Items

The following items are not eligible for return or exchange, unless received damaged or defective:

[e.g., Innerwear, cosmetics, personal care items]

[e.g., Perishable goods]

[e.g., Customized or personalized products]

[e.g., Items marked "Final Sale" or purchased during clearance sales]

Gift cards

8. Return Shipping Costs

If the return is due to our error (wrong item shipped, defective product, damage in transit), we will cover the cost of return shipping.

If the return is due to a change of mind or incorrect selection by the customer, return shipping costs will be borne by the customer, unless otherwise stated.

9. Late or Missing Refunds

If you haven't received a refund within the stated timeframe:

Check your bank account or card statement again

Contact your bank or payment provider, as processing times can vary

If you've done this and still have not received your refund, please contact us at [EMAIL ADDRESS]

10. Contact Us

For any questions about returns, exchanges, or refunds, reach out to us:

[Buy loop]

Email: [buyloop911@gmail.com]

We're always happy to help make things right.